Shipping Policy

At NOAK, we take pride in crafting handcrafted shoes in Agra. To offer you the most competitive prices, we create products on a made-to-order basis. This means that the delivery time for your order can range from 10 to 30 days, depending on our existing stock.

 

We sincerely appreciate your patience and assure you that our products are well worth the wait.

 

Order Tracking Notifications:

Once your order ships from our warehouse, tracking details are automatically sent to the email address and mobile number you provided during registration. Please monitor your order's progress via the tracking information sent to your registered phone and email.

 

  1. Why Does Delivery Take 10-30 Days?

 

Our commitment is to provide the latest designs at affordable prices without compromising on quality. Due to the high demand for our products, we often receive a significant number of orders, which may occasionally result in extended dispatch times.

 

However, we guarantee that the products you receive will exceed your expectations and be worth the wait.

 

  1. How to Track Your Order:

 

When your order ships from our warehouse, a tracking link will be shared with you over WhatsApp. You can easily monitor the status of your order using this link. If you haven't received a notification that your order has shipped, it means your order is currently being processed. We kindly request your patience in such cases.

 

  1. Payment Options at NOAK:

 

We offer the following payment options at NOAK:

 

Cash On Delivery (available in select pin codes)

Credit Card

Debit Card

Internet Banking

E-Wallet (STORE CREDIT)

UPI

  1. How Does Cash On Delivery (COD) Work:

 

To make a payment using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page. COD is available only in specific pin codes and up to a maximum order value of Rs. 3000/-. However, eligibility for COD may vary based on the order rejection percentage associated with a particular customer's registered email address. The 'Order Rejection Percentage' refers to undelivered orders returned from the address provided by the customer. In such cases, the COD option will not be available, and customers will need to place a new order using pre-payment options.

 

  1. Why Can't I See the COD Option on My Payment Page:

 

If you do not see the COD option on your payment page, it may be due to one of the following reasons:

 

Our courier partners may not support the Cash on Delivery option for your delivery address.

The availability of COD may vary for individual customers based on the order rejection percentage associated with their registered email address (referring to undelivered orders returned from the provided address).

  1. Prepaid Order RTO Refund:

 

In the event of an undelivered prepaid order that is returned to origin (RTO), you will receive Store Credit equivalent to your order value. This Store Credit has a lifetime validity and can be used for future purchases.

 

To check the status of your prepaid RTO refund, you can refer to your order tracking page.

 

Note:

Please be aware that multiple gift vouchers or coupon codes cannot be used by a single customer for a single order. These vouchers/coupons are redeemable only once per user.