Privacy Policy

This Privacy Policy describes how www.noak.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at care@noak.in or by mail using the details provided below:

NOAK Life Style Private limited, ALTF Grovy Aptiva MR1 A5 Block A Sector 68, 201301 Noida, India

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].

Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.

Customer support information

Purpose of collection:

Source of collection:

Disclosure for a business purpose:

Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

Purpose of collection: to provide customer support.

Source of collection: collected from you

Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]

Personal Information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]

[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

MINORS

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

[INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

[INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

[INSERT OTHER ADVERTISING SERVICES USED]

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

[Include the following section only if you sell personal information, as defined by the California Consumer Privacy Act]

SELLING PERSONAL INFORMATION

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

[Insert:

categories of information sold;

instructions on how to opt-out of sale;

Whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;

If you provide a financial incentive to sell information, provide information about what that incentive is.]

YOUR RIGHTS

[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

NAME FUNCTION DURATION

_ab Used in connection with access to admin. 2y

_secure_session_id Used in connection with navigation through a storefront. 24h

_shopify_country Used in connection with checkout. session

_shopify_m Used for managing customer privacy settings. 1y

_shopify_tm Used for managing customer privacy settings. 30min

_shopify_tw Used for managing customer privacy settings. 2w

_storefront_u Used to facilitate updating customer account information. 1min

_tracking_consent Tracking preferences. 1y

c Used in connection with checkout. 1y

cart Used in connection with shopping cart. 2w

cart_currency Used in connection with shopping cart. 2w

cart_sig Used in connection with checkout. 2w

cart_ts Used in connection with checkout. 2w

cart_ver Used in connection with shopping cart. 2w

checkout Used in connection with checkout. 4w

checkout_token Used in connection with checkout. 1y

dynamic_checkout_shown_on_cart Used in connection with checkout. 30min

hide_shopify_pay_for_checkout Used in connection with checkout. session

keep_alive Used in connection with buyer localization. 2w

master_device_id Used in connection with merchant login. 2y

previous_step Used in connection with checkout. 1y

remember_me Used in connection with checkout. 1y

secure_customer_sig Used in connection with customer login. 20y

shopify_pay Used in connection with checkout. 1y

shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value

storefront_digest Used in connection with customer login. 2y

tracked_start_checkout Used in connection with checkout. 1y

checkout_one_experiment Used in connection with checkout. session

REPORTING AND ANALYTICS

NAME FUNCTION DURATION

_landing_page Track landing pages. 2w

_orig_referrer Track landing pages. 2w

_s Shopify analytics. 30min

_shopify_d Shopify analytics. session

_shopify_s Shopify analytics. 30min

_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min

_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min

_shopify_y Shopify analytics. 1y

_y Shopify analytics. 1y

_shopify_evids Shopify analytics. session

_shopify_ga Shopify and Google Analytics. session

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

Last updated: [Date]

FREE DELIVERY

For Orders Above Rs 800

SATISFIED OR RETURNED

7 Days Return Policy

Revised Privacy Policy:

Welcome to www.noak.in (referred to as the "Site" or "we"). Our Privacy Policy explains how we collect, use, and share your Personal Information when you visit the Site or make a purchase.

Contact

If you have questions about our privacy practices, need more information, or wish to file a complaint, please reach out to us via email at care@noak.in or through mail at:

Noak Shoes

NOAK Life Style Private Limited,

ALTF Grovy Aptiva MR1 A5 Block A Sector 68,

201301 Noida, India

Collecting Personal Information

When you access our Site, we gather information related to your device, interactions with the Site, and the data necessary to process your orders. Additionally, if you contact us for customer support, we may collect additional information. We refer to this information collectively as "Personal Information." The following outlines what Personal Information we collect and its purpose:

Device Information

Purpose: To optimize the Site's performance and conduct analytics on Site usage.

Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.

Disclosure: Shared with our processor, Shopify.

Order Information

Purpose: To fulfill orders, process payments, ship products, generate invoices, communicate with you, screen for potential risks or fraud, and provide product-related information.

Source: Directly collected from you.

Disclosure: Shared with our processor, Shopify, and other relevant vendors.

Customer Support Information

Purpose: To offer customer support.

Source: Collected from you.

Disclosure: Shared with vendors assisting in customer support.

Minors

Our Site is not intended for individuals under the age of [INSERT AGE]. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contracts. This includes using Shopify for our online store. We may also share Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. This may involve third-party services like Google Analytics. You can opt out of targeted advertising through relevant opt-out links provided.

Using Personal Information

We utilize your Personal Information to provide services such as product sales, payment processing, order fulfillment, and keeping you informed about our offerings.

Lawful Basis (EU Residents)

If you are an EEA resident, we process your Personal Information under lawful bases such as consent, contract performance, legal obligations, vital interests, public interest tasks, and legitimate interests.

Retention

We retain your Personal Information for record-keeping purposes unless you request erasure.

Automatic Decision-Making

We engage in limited automated decision-making, primarily to prevent fraud, which does not significantly impact you.

Selling Personal Information (CCPA)

Our Site may sell Personal Information as defined by the California Consumer Privacy Act (CCPA). Details about the information sold, opt-out instructions, information about minors, and incentives provided are available upon request.

Your Rights (EU and California Residents)

If you are an EEA or California resident, you have rights to access, port, correct, update, or erase your Personal Information. Contact us for assistance or designate an authorized agent.

We use various types of cookies for different purposes, including functionality, performance, advertising, and social media. You can manage cookie settings in your browser, but note that this may affect your user experience.

Do Not Track

As there is no standard industry response to "Do Not Track" signals, we do not change our data collection and usage practices in response to such signals.

Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Check for the most recent version.

Complaints

If you are dissatisfied with our response to your complaint, you have the right to contact your local data protection authority or our supervisory authority.

Last Updated: 1.8.2023

Free Delivery: For Orders Above Rs 900

Satisfied or Returned: 7 Days Return Policy

Last Updated: 01/09/2023

Please carefully review these Terms of Use ("Terms") before using the noak.com website (the "Service") operated by NOAK ("us," "we," or "our").

Your access to and use of the Service is subject to your acceptance of and compliance with these Terms. These Terms are applicable to all individuals, including visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to abide by these Terms. If you do not agree with any part of these terms, you may not access or use the Service.

By using our website, you (the visitor) consent to third parties processing your IP address to determine your location for currency conversion purposes. You also agree to store the selected currency in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this to ensure that the selected currency remains consistent while you browse our website, allowing prices to be converted into your local currency.

Accounts

When you create an account with us, you must provide accurate, complete, and up-to-date information. Failure to do so constitutes a violation of these Terms, which may result in the immediate termination of your account on our Service.

You are responsible for safeguarding the password used to access the Service and for any activities or actions carried out using your password, whether on our Service or a third-party platform.

You agree not to share your password with any third party. You must promptly notify us if you become aware of any security breaches or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of NOAK and its licensors.

Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by NOAK.

NOAK has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that NOAK shall not be responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on such content, goods, or services available on or through any such websites or services.

We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services you visit.

Termination

We may immediately terminate or suspend access to our Service for any reason, without prior notice or liability, including, but not limited to, your breach of these Terms.

All provisions of these Terms that should naturally survive termination, including ownership, warranty disclaimers, indemnity, and limitations of liability, will continue to apply even after termination.

We may also immediately terminate or suspend your account for any reason, without prior notice or liability, including, but not limited to, your breach of these Terms.

Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply stop using the Service.

Disclaimer

Your use of the Service is entirely at your own risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, with no warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Governing Law

These Terms will be governed and interpreted in accordance with the laws of India, without regard to its conflict of law principles.

Failure to enforce any right or provision of these Terms by us will not be considered a waiver of those rights. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us concerning our Service and supersede any prior agreements we may have had regarding the Service.

Changes

We reserve the sole right to modify or replace these Terms at our discretion. If a revision is significant, we will attempt to provide at least 30 days' notice before any new terms take effect. What constitutes a significant change will be determined solely by us.

By continuing to access or use our Service after the effective date of these revisions, you agree to be bound by the updated terms. If you do not agree to the new terms, please refrain from using the Service.

If you have any questions or concerns about these Terms, please feel free to contact us.