Return Policy

RETURN POLICY

Issues Related to Empty Box / Missing Product / Wrong Product Delivered/ Defective Product Delivered Complaints will only be accepted for RETURNS against refund, all other requests will be rejected.

A 360 Degree Parcel Opening Video is mandatory in the case of any such issue.

Raise Complaint within 24 Hours

The current timestamp should be visible either on the camera capturing screen during the video recording or through a separate physical device showing the current date in DD/MM/YYYY format and time in HH:MM:SS format.

Important Note - If your order is delivered but your order status is not updated as delivered, please wait for 2-3 days. Your order status will be updated as it may take some time for the courier company to update shipping status. Your 7 days for return will be counted after your delivery status is updated. Kindly be patient.

Attention! Please note that we provide support only through our support page found on this website. All telephone numbers claiming to be NOAK on the internet are fraudulent and involved in credit/debit card fraud. Never provide any information to them.

HOW TO PLACE A RETURN REQUEST?

You can go to the homepage of our website and scroll down to click on "Request return."

Afterward, fill in your order ID and the mobile number you used while placing your order.

You can then select whether you want to place a return request or get it exchanged.

Next, select the reason for placing the exchange/return request:

  • SIZE NOT FIT: If the product received does not fit perfectly, select this option.
  • DEFECTED ITEM: If the product is defective, select this option, and please share unboxing videos with images.
  • WRONG ITEM: If the product delivered is not the one you ordered, select this option, and please share unboxing videos with images.
  • INCOMPLETE COMBO RECEIVED: If you haven't received the complete combo order, select this option, and it's mandatory to attach a 360 DEGREE UNBOXING video.
  • EMPTY BOX RECEIVED: If you've received an empty box, raise this complaint, and it's mandatory to share the 360 DEGREE UNBOXING VIDEO.

Then, attach all the required images and videos.

Required Images to place RETURN REQUEST:

  1. IMAGE (1): Box image with shipping label and AWB number should be clearly visible.
  2. IMAGE (2): Full image of the product.
  3. IMAGE (3): Angle (i) showing the complaint area.
  4. IMAGE (4): Angle (ii) zoom image of the product with the defect or issue.

Note: Failure to upload all required images and videos at the time of placing the request will result in rejection.

If you proceed with a return request, you'll have the option of store credit:

 

Where should I self-ship the Exchange orders?

You can self-ship your exchange orders to the following address:

Address: Noak Lifestyle Private Limited /NOAK Fulfilment Center,17/262-263,Sadar Bhatti, Near Thana Mantola, Agra, U.P .282003

Note: Please do not ship products via the post office, and use registered post only.

How will I get my refund?

Your refund will be provided in the form of store credit, valid for a lifetime.

When will I receive an exchange order?

Your exchange order will be processed upon receiving your return at our warehouse, and the exchange order ID will be shared with you.

If a prepaid order gets RTO, how will I get my refund?

You will receive a store credit card equivalent to your order value (valid for a lifetime) when your undelivered product is delivered to our warehouse. A quality check will be conducted at the time of return pickup, and if the product passes the QC, the pickup will proceed.

QC Guidelines:

  1. Check packaging box: Ensure that the packaging box is in its original state.
  2. Check used: The product should not be in a used condition.
  3. Item Image: Return the product shown on the website for the product you ordered.
  4. Return Reason: Proper return reason should be mentioned at the time of placing the exchange/refund request.
  5. Quantity: Ensure the quantity matches.