Refund Policy

 For exchanges, you can choose to exchange the same product for a different size/color or opt for a different product.

Refund to store credit: You'll receive store credit, valid for a lifetime, for future purchases. No bank refunds will be provided.

That's it! Your return/exchange request will be placed, and your return will be picked up from your address within 2-3 days after your refund is approved.

Important: If you place a second-time return/exchange request against the same order, you must self-ship your order to our warehouse, and the courier charges for self-shipment will not be payable.

Where should I self-ship the Exchange orders?

You can self-ship your exchange orders to the following address:

Address: Noak Lifestyle Private Limited , Fulfilment Center,17/262-263,Sadar Bhatti, Near Thana Mantola, Agra U.P..282003

Note: Please do not ship products via the post office, and use registered post only.

How will I get my refund?

Your refund will be provided in the form of store credit, valid for a lifetime.

When will I receive an exchange order?

Your exchange order will be processed upon receiving your return at our warehouse, and the exchange order ID will be shared with you.

If a prepaid order gets RTO, how will I get my refund?

You will receive a store credit card equivalent to your order value (valid for a lifetime) when your undelivered product is delivered to our warehouse. A quality check will be conducted at the time of return pickup, and if the product passes the QC, the pickup will proceed.

QC Guidelines:

  1. Check packaging box: Ensure that the packaging box is in its original state.
  2. Check used: The product should not be in a used condition.
  3. Item Image: Return the product shown on the website for the product you ordered.
  4. Return Reason: Proper return reason should be mentioned at the time of placing the exchange/refund request.
  5. Quantity: Ensure the quantity matches.